How it works

The reception workflow from arrival to host handoff.

01Capture

Visitor details, visit type, ID and photo when required, property, host or unit.

02Verify

Staff confirm the record matches the person in front of them.

03Badge

Issue a QR badge linked to this visit.

04Hand off

Visitor proceeds with host or unit context already on record.

Expected visitors

When the visit was planned in advance.

Pre-registration shortens the lobby line; reception converts an expected record to an active check-in in one action.

1Pre-register

Host or staff enters expected visitor, date, and destination.

2Arrive

Reception finds the record—no retyping from scratch.

3Check in now

Expected visitor becomes on-site with badge and timestamp.

4Check out

When they leave, the visit closes for on-site lists and reports.

Pre-registration through check-out workflow

Shift awareness

Who is on site right now.

Managers and reception see active visitors per property for the current shift—not a spreadsheet compiled at end of day.

1–3 days

Pilot

One property, trained reception, validate the flow.

Week 1

Configure

Property rules, staff access, visit types.

Week 2+

Scale

More locations with the same steps.

By role

What each team gets from the same flow.

Reception

One guided path—fewer missed fields when the lobby is busy.

Hosts

Visitors arrive with purpose and destination already recorded.

Managers

Volume and patterns by property without manual tallies.

Security

Traceable check-in/out instead of informal sign-in sheets.