How it works

The operational workflow from visitor arrival to final report.

01Capture

Visitor details, visit type, ID and photo when required, property, host, unit, and vehicle context.

02Approve

Staff confirm the record and, where residential workflows apply, collect unit or tenant approval.

03Badge

Issue a QR badge or staff pass linked to this visit and property.

04Close

Check the person out, update on-site lists, and keep the record ready for reports.

Expected visitors

When the visit was planned in advance.

Pre-registration shortens the lobby line; reception converts an expected record to an active check-in in one action, with host or unit context already attached.

1Pre-register

Host, manager, or staff enters expected visitor, date, destination, and purpose.

2Arrive

Reception finds the record—no retyping from scratch.

3Check in now

Expected visitor becomes on-site with badge and timestamp.

4Check out

When they leave, the visit closes for on-site lists and reports.

Operational coverage

Every common front-desk scenario has a place.

Walk-in visitors

Capture the guest, host, purpose, and required identity details at the desk.

Expected visitors

Prepare arrivals in advance and convert them to active visits quickly.

Resident guests

Route arrivals to the right unit with tenant contacts and approval status visible.

Deliveries and vendors

Keep non-guest visits separate with their own visit type and destination.

Recurring workers

Daily staff and household support can be managed with pass records.

Check-out discipline

Open visits stay visible until staff close them, improving end-of-shift awareness.

Pre-registration through check-out workflow

Shift awareness

Who is on site right now.

Managers and reception see active visitors, expected visitors, pending approvals, and recent check-outs per property—not a spreadsheet compiled at end of day.

1–3 days

Pilot

One property, trained reception, validate the flow.

Week 1

Configure

Property rules, staff access, visit types.

Week 2+

Scale

More locations with the same steps.

By role

What each team gets from the same flow.

Reception

One guided path—fewer missed fields when the lobby is busy.

Hosts

Visitors arrive with purpose and destination already recorded.

Tenants

Unit context, arrival notifications, and approvals where residential teams need them.

Managers

Volume, patterns, staff, notices, units, and settings by property without manual tallies.

Security

Traceable check-in/out, visitor watchlists, occurrence notes, and exportable records.